We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

We want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, you may return the item(s) within 30 days of delivery for a full refund or exchange.

Eligible for Return

Items eligible for return, refund, or exchange within 30 days of receipt must meet the following criteria:

  1. Damaged or defective items upon arrival.
  2. Incorrect size or color received.
  3. Within 30 days of receipt for original, unopened, or never-used products.

Not Eligible for Return

We do not accept returns in the following cases:

  1. Items beyond the 30-day warranty period.
  2. Items that have been opened or lightly used.

Standard Return Process

  1. Contact us at [email protected] to initiate the return process.
  2. Carefully package the item, ensuring it remains in its original condition and packaging.
  3. Clearly include your name, order number, and reason for return inside the package.
  4. Use a trackable shipping method to send the package to the provided return address.

To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with further instructions on how to proceed.

Regarding return shipping costs, customers do not need to bear the return costs, and the shipping costs will be refunded to customers when the refund is made.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

If you haven’t received a refund within the specified time frame, please first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer service team at [email protected] with your order number and details of the exchange request. We will provide you with further instructions on how to proceed.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] so that we can resolve the issue for you promptly.